Find your imported profile and family
Start with your own email
Choose Sign in and enter the email you used for your own TopScore profile. You do not need an opening email or invitation to start. Use your adult account to find your children, rather than creating a sign-in for each child.
If the page asks you to claim an imported account, enter the six-digit code and choose a password of at least 10 characters.
If the page asks you to create an account, verify your mailbox with the six-digit code, then enter your name and choose a password. An imported profile can exist without a sign-in account, so this screen does not mean your history is missing.
Check the profile and children you found
After sign-in, open Me, then Profile and contact and People in your care. A verified email can connect to one eligible, unclaimed imported profile with that same email. Signing in with a different email does not find that profile or merge accounts.
Check your name and the children already listed before adding anyone. Some imported family relationships can be restored automatically; a shared email, several possible profiles or an unresolved guardian relationship may need review. Signing in does not guarantee that every child appears.
If you arrive with an empty or different profile, or a child is missing, ask the organization to review the imported profile and family connection before creating duplicates. Give your name, the email you used in TopScore and which profile or child is missing. Never send a password or verification code.
If you cannot receive the code
Check the email shown on the sign-in page and your junk folder. Use the newest code, or request another when the resend control is available.
If you no longer have access to that mailbox, or the old email is missing or shared, ask the organization for help. Opening another account does not transfer your imported history or family access.
You can browse Events without signing in. Open your event and use Message the organizers if an organizer email is listed. If no contact is listed, use a contact you already have for the organization.